Privacy Policy

This privacy policy describes the personal information UnivClear collects about you through our website (the “Site”), when providing our invisible teeth aligner products and associated services 9collectively, the “Services”) and through all other interactions we may have with you. It sets out how we collect, use and disclose that information, how we hold that information and your options for requesting access to your information or making a privacy complaint.

We may change this privacy policy from time to time. If we make changes, we will notify you by posting the updated policy on our site and revising the “last updated” date above. We encourage you to review the privacy policy whenever you use our site and services to stay informed about our information practices and about ways you can help protect your privacy.

This privacy policy does not cover the independent dental or other service providers we use to provide the services that will collect and handle personal and health information. Each provider has its own privacy policy. If you have questions about the privacy of the information collected by one of our independent service providers who provide service to you, please ask them for a copy of their privacy policy.

1. Policy Statement

We understand that information about you and your health is personal. We support your privacy and are committed to ensuring our collection and handling of your personal information complies with all applicable legislation including the privacy act 1988 (Cth) (“privacy Act”), Australian Privacy Principles (“APPs”) and other relevant local laws and regulations.

The health information that we receive and/or create about you that identifies you personally and relates to your past, present, or future health, treatment, or payment for healthcare services, may be protected health information under the provisions of the privacy Act, health records legislation applicable in your state, and for customer records transferred overseas and maintained by us offshore, through the health insurance portability and Accountability Act of 1996 (“HIPAA”) and the health information technology for economic and clinical health Act (“HITECH Act”).

2. Collection of Information

2.1 What is personal and health information?

Personal information means information or an option about identified individuals, or an individual who is reasonably identifiable:

  • Whether the information or opinion is true or not; and
  • Whether the information or opinion is recorded in a material form or not
2.2 Information we collect from your use of the services

We collect personal and health information about you in order to provide you with the Services. If you choose not to provide any of the information we seek to collect, we may be unable to provide any of the information we seek to collect, we may be unable to provide you with the services, or the services we do provide may not suit your requirements.

The types of personal and health information we may seek to collect for the services include the following:

  • Contact information: this includes your name, email address, mailing address, and phone number so that we can contact and identify you.
  • Demographic Information: this includes your gender and date of birth where considered necessary in order to provide you with the services.
  • Health information: it is necessary that you provide us with requested background health information, including a history of medical and dental care to enable us to provide you with appropriate and quality services as well as ongoing information about your health so that we can continue to provide quality services.
  • Financial information: we may collect one or more of the following in order to process payment for the services – Insurance provider information, payment card numbers, bank account number, and bank routing number.
2.3 Information we collect from your use of the site

We also collect personal information about you when you use our site, including, but not limited to the following:

  • Account information: when you register with us using the site to create an account and become a registered user, you will need to provide us with certain personal information to complete the registration, including the categories of contact and financial information described above.
  • Device information: we may automatically collect certain information about the computer or devices (including mobile devices) you use to access the site. For example, we may collect and analyze information such as (a) IP Addresses, geolocation information (as described in the next section below), unique device identifiers and other information about the mobile phones or other mobile device9s), browser types, browser language, operating system, the states or country from which you accessed the site; and (b) information related to the ways in which you interact with the site, such as: referring and exit pages, pages and URLs, platform type, the number of clicks, domain names, landing pages, pages, and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the site, the frequency of your use of the site, error logs, and other similar information. As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
  • Location information: we may collect different types of information about your location, including general information (e.g., IP address, zip code) and more specific information (e.g., GPS-based functionality on mobile devices used to access the sites), and may use that information to customize the site with location-based information, advertising, and features. For example, if your IP address indicates an origin in Sydney, the site may be personalized with Sydney-specific information and advertisements. In order to do this, your location information may be shared with our agents, vendors, or advertisers. If you access the site through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this. See your device manufacturer’s instructions for further details.
2.4 Cookies and other electronic technologies

“Cookies” are small computer files transferred to your computing device that contain information such as user ID, user preferences, lists of pages visited, and activities conducted while using the site. We use cookies to display company ads on other websites and services based on information about your use of the site and on your interests (as inferred from your online activity). Other cookies used by our business partners may collect information when you use the site, such as the IP address, mobile device ID, operating system, browser, web page interactions, the geographic location of your internet service provider, and demographic information such as sex and age range. These cookies help companies learn more about our users’ demographic and internet behaviors.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies; however, our services may not function properly if you do so.

If you are interested in more information about internet-based advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the network advertising initiative’s consumer Opt-Out link, the Digital Advertising Alliance’s consumer Opt-Out link, or TRUSTe’s Advertising choices page to opt-out of receiving tailored advertising from companies that participate in those programs.

Please note that even after opting out of interest-based advertising, you may still see company’s advertisements that are not interest-based (i.e., not targeted toward you).

We may also use the tools outlined below in order to better understand users. As we adopt additional technologies, we may also gather additional information through other methods.

  • Web Beacons: “web Beacons” (a.k.a. clear GIFs or pixel tags) are tiny graphic image files embedded invisibly in a web page or email that may be used to collect anonymous information about your use of our site, the website of selected advertisers, and the emails, special promotions or newsletters that we send you. The information collected by web beacons allows us to enhance our internet-based advertising.
  • Web analytics: we may use third-party website analytics services in connection with a website, including, for example, to register mouse clicks, mouse movements, scrolling activity and text that you type into the website or mobile application. These website analytics services generally do not collect personal information unless you voluntarily provide it and generally do not track your browsing habits across websites which do not use their services. We use the information collected from these services to help make the website easier to use.
  • Mobile device identifiers: mobile device identifiers are data stored on your mobile device that may track mobile device and data and activities occurring on and through it, as well as the applications installed on it. Mobile device identifiers enable collection of personal information (such as media access control, address and location) and traffic data. Mobile device identifiers help companies learn more about our user’ demographics and internet behaviors.

We are committed to providing you with meaningful choices about the information collected on our site for third-party purposes, and that is why provide above the network advertising initiative’s consumer opt-out” link, digital advertising alliance’s consumer opt-out, and TRUSTe’s advertising choices page. However, we do not recognize or respond to browser-initiated do not track signals, as the internet industry is currently still working on do not track standards, implementations and solutions.

2.5 Information from third parties

We will always endeavor to collect personal information directly from you, however in some cases we may need to obtain additional information about you from third parties such as our partners, your health providers, or others. We may combine information that we collect from you with information about you that we obtain from such third parties and information derived from any other subscription, product, or service we provide.

2.6 Anonymity

Where requested by you and if it is practicable and lawful to do so, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question and do not want to be identified, we will not record your name unless we need it to adequately handle your question.

On some occasions, however, if you do not provide the personal information we request, we may not be able to provide you with the requested services.

2.7 Children

Where requested by you and if it is practicable and lawful to do so, you may interact with us anonymously or using a pseudonym. For example, if you contact us with a general question and do not want to be identified, we will not record your name unless we need it to adequately handle your question.

On some occasions, however, if you do not provide the personal information we request, we may not be able to provide you with the requested services.

3. Use of information

We use the information that we collect for the following purposes:

For the primary purposes for which you provided the information, for example, to seek or receive the services or to use or interact with us through the site or otherwise;

For other secondary purposes related to those primary purposes, including:

  • To contact you when necessary or requested;
  • To fulfill your purchase from us, including, to process your payments, communicate with you regarding your purchase or provide you with related customer service;
  • To provide, maintain, administer, improve or expand the services, perform business analysis, or for other internal purposes to support, improve or enhance our business, the services, and other products and services we offer;
  • To customize and tailor your experience of the services;
  • To send mobile notifications (you may opt-out of this service)
  • To improve our services by tracking and analyzing trends and usage, better understand who uses the services and how we can deliver a better user experience.

For making and advertising purposes, either with your consent or:

  • To personalize your interactions with us by informing you of products, programs, events, services, and promotions of company, our affiliates, our partners and/or third parties that we believe may be of interests to you (you may opt out of this service);
  • To send emails and other communications that displays content that we think will interest you and according to your preferences (which you may not opt out of);

For making and advertising purposes, either with your consent or:

  • To prevent, detect, and investigate security breaches, fraud, and other potentially illegal or prohibited activities;
  • To enforce the legal terms that govern your use of the services; and
  • To protect our rights or property

For any other purpose for which you have provided your consent

4. Sharing of information

With your consent to the privacy policy, we may share personal information about you as follows:

With the third parties to provide, maintain, and improve our services on our behalf;

With our affiliates and partners so that they may use such information for the purposes described in this privacy policy;

With our professional advisers, including lawyers, accountants and auditors or in connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, bankruptcy, divestiture or dissolution of all or a portion of our business (but only under non-disclosure and confidentiality agreements and protections);

With government agencies, regulatory bodies and law enforcement agencies, or other similar entities if we believe that disclosure and confidentiality agreements and protection);

  • To comply with any applicable law, regulation, legal, process or governmental requests;
  • To lessen or prevent a serious threat to life, health or safety;
  • To enforce applicable user agreements or policies;
  • To protect the security or integrity of our services; or
  • To protect us, our users or the public from harm or illegal activities;
  • To improve our services by tracking and analyzing trends and usage, better understand who uses the services and how we can deliver a better user experience.

Otherwise, with your consent.

We may also share aggregated, non-personally identifiable information with third parties

5. Cross-border disclosure

Otherwise, with your consent.

We may also use third-party service providers to process and store personal information in the United States and other countries that will be similarly required to comply with the terms of privacy policy.

For any transfer of your information overseas, we take steps to ensure that the protection of your personal information is acknowledged and respected, however note that privacy and data protection regulations differ between jurisdictions and may not offer the same level of regulatory protection as available in Australia under the privacy Act and APPs. If you wish to discuss or require further information, please contact us using the contact details at the end of this policy.

6. Other Sites

Our services may contain links to other websites and those websites may not follow the same privacy practices as the company. We are not responsible for the privacy policies of such third parties to learn more about their privacy practices.

Certain sections or functionalities on our services may also permit you to share information on third party social media sites or platforms such as facebook, instagram, linkedin, twitter, google+, or other similar sites (collectively, “social media sites”). We do not own or control such social media sites, and posting your information on social media sites is subject to the third party’s privacy policy and other legal terms, which may not provide privacy protections with which you agree. We are not responsible for the consequences of your choosing to share your information on social media sites.

7. Security

We take reasonable measures, including administrative, technical, and physical. Safeguards help to protect personal information from loss, theft, misuse, unauthorized access, disclosure, alteration and destruction. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk.

8. Contacting us

You may request to access, update or correct information that company holds about you at any time or by emailing us (